Survey suggests students’ library experience is improving

The University of Exeter‘s library is improving year on year, according to a survey that polled 917 students and staff in November 2012, carried out by LibQUAL+, a web based assessment.

Image Credit: Sir Robert McAlpine
Image Credit: Sir Robert McAlpine

Library users rated customer services as the best category, with “library staff who instill confidence in users” being rated as the most successful quality of the facility for the second year running.

In response to the survey a library spokesperson stated: “This is really pleasing to hear as we have worked hard to ensure that library staff are even more visible and accessible than ever before, and that they are able to deliver a high-quality customer experience consistently in all of our libraries and across all of our opening hours”

Since the opening of the Forum Library in May 2012 , the capacity of the library has swollen to 700 study seats, rising to 850 at peak exam time. The number of people using the library has also increased, following the £5.8 million investment, which also funded a library app available to download that enables content to be browsed on Apple, Android and Blackberry devices.

The survey results reflect increased traffic as students stated their least favoured feature of the library was finding “quiet space for individual work”. A second year English student observed “I haven’t used the library as a study space since Freshers’ Week, as I never think there’s going to be enough space.”

In response, Jess Gardner, Head of Library and Culture Services, commented: “We are putting in 50 extra permanent seats this term in response to feedback and to make sure help is available to students when they need it, we are employing and training students to help out at peak times.”


Author: Louis Doré

Freelance Journalist studying at City University, London on MA Newspaper Journalism.

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